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Learn more about our features
If you do not find the answers you are looking for, please feel free to reach out to us.
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How do I get started with Byteboost?To get started, sign up for an account on our website and follow the onboarding instructions. You will be guided through connecting your environments, setting up Painpoints, and exploring the Dashboard.
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What is a Painpoint, and how do I set one up?A Painpoint is a trigger that determines when a session should be tracked. To set up a Painpoint, go to the Painpoints section and define the rules based on your specific needs, such as tracking a new page on your site.
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How can I view and manage my data usage?You can view your data usage in the Quotas section. Here, you will see how much data you have used relative to your pricing plan, helping you manage your consumption and stay within limits.
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What should I do if I encounter an error or issue?If you encounter an error, navigate to the Issues section to view and manage prioritized errors. You can review the details, including stack traces and affected sessions, and use thumbs up or thumbs down to prioritize them accordingly.
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How can I analyze user sessions on my site?Use the Sessions feature to view screenshots, navigations, and clicks from users' perspectives. You can play back sessions or click on specific events to understand user interactions and identify any issues.
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How are metrics calculated and displayed?Metrics provide an overview of data points collected and allow you to compare current data with previous periods. Access this information in the Metrics section to track performance and usage trends.
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Can I customize the Dashboard to fit my needs?The Dashboard offers a customizable view of your connected environments and data. You can rearrange widgets and filters to display the most relevant information for your needs.
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What should I do if I need additional help or support?For additional help, contact our customer support team in the chat or email support@byteboost.io. You can find resources, guides and direct assistance to resolve any issues or questions you may have.
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How often is data updated in the Dashboard and other sections?Data is updated in real-time or near real-time, depending on the section and the volume of information. The Dashboard and other features are designed to provide you with the most current data available.
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Can I integrate Byteboost with other tools or platforms?Yes, Byteboost supports integrations with various tools and platforms. Check the Integrations section in our documentation or contact support for specific integration options and instructions.
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